Bikewise
Quality policy
Our company, aiming to provide the best and highest quality services, treats all its customers with the same logic, considering that they all have high quality requirements that must be met.
In the framework of the Quality Policy, the company defines specific basic quality objectives, which are:
- To continuously improve the quality of services offered to customers by providing quality services and designed down to the last detail.
- To keep prices at competitive levels without sacrificing quality.
- To focus on the customer, fully responding to your needs and wishes in case you wish to organize a personalized trip.
- To improve the speed of service to our customers.
- To constantly renew our travel proposals and services and to enrich the existing ones with new experiences.
- To reduce the complaints of our customers and to do our best for their satisfaction.
- To be reliable in what we tell you and promise.
- To adhere to our schedule as much as possible and whatever else has been agreed with the client.
- To focus on the customer, fully responding to your needs and wishes in case you wish to organize a personalized trip.
- To improve the speed of service to our customers.
- To constantly renew our travel proposals and services and to enrich the existing ones with new experiences.
- To reduce the complaints of our customers and to do our best for their satisfaction.
- To be reliable in what we tell you and promise.
- To adhere to our schedule as much as possible and whatever else has been agreed with the client.
For the implementation of the Quality Policy, the Company operates with the following principles:
- Every partner of our company, both in Greece and abroad, has been selected according to strict criteria and is continuously trained.
- We prevent and deal with possible errors immediately.
- All our partners are fully informed about the company’s Quality Management System and take care of its implementation.
- The company provides all the required means (equipment, materials, training) to achieve the quality objectives.
- The company is committed to the compliance of its services with legislative, regulatory and other requirements that govern them, taking into account any change in legislation and observing all security measures.
- Both the management of the company and our experienced and trained partners are in constant communication with the customer, from the organization to the conduct of the trip.