Privacy Policy


Thank you for visiting the BIKEWISE Travel Website.

Before using our website, please read carefully this Personal Data Protection Policy of our company, based on European Regulation (EU) 2016/679 (or General Regulation for the Protection of Personal Data or “G.P.P. D.” or “Regulation”), which lists the type of information we may collect during your visit to our Website and informs you of how we use this information. When you voluntarily provide us with personal information, such as your name, address or email address, we treat that information in strict confidence. Subject to specific provisions of this Personal Data Protection Policy, no personal information is subject to rental, sale, public posting or disclosure to other companies, organizations or websites. By using our website, you unreservedly accept the practices described in this policy. If you do not agree with the terms of our website, we would suggest that you contact directly the offices of BIKEWISE Travel as they are mentioned, for any service you need.

who we are

This website is managed as “controller” by the company with the name “BIKEWISE O.E.” and the distinctive title “BIKEWISE” (hereinafter “we” or “us” or “company” or “BIKEWISE”), with headquarters in Ioannina, Stadiou Street no. 11B, MH.T.E number 0622Ε60000038101, with GEMI number 149184929000 and VAT number 801104060, with contact phone (+30) 2651071115 and email, for the promotion, advertising and communication of its services, the sharing of travel experiences and the execution of the relevant orders and requests of the users / visitors of its website and its customers.

What is Personal Data?

Personal data (PID) is any information relating to an identified or identifiable natural person. An identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identifier such as a name, an identity number, location data, an on-line identifier or one or more factors that characterize the physical, physiological, genetic, psychological, economic, cultural or social identity of the natural person in question. But even more personal information such as habits, preferences, biometric data, etc.

Collection and processing of Personal Data

The company needs to collect PII (ie personal information) to effectively carry out day-to-day business operations and services and, in some cases, to comply with the requirements of applicable laws and/or regulations. Data collection is a form of processing, as is storage, organization, structuring, alteration, retrieval, information retrieval, use, deletion or destruction.
When you call us, visit our website, cooperate with us, ask questions or request our cooperation, we may ask you for information (i.e. TIN such as: name, address, email, telephone, etc.) depending on the type of relationship between us. It is also possible that you may choose to voluntarily provide us with additional personal data (such as in the case of sending a CV) or additional information (such as tax or commercial information, in the context of informing you or exploring cooperation). We collect information, directly or indirectly, in the following ways:
Information that you send us or give us, when communicating with us or visiting our website, by electronic or other means.
Information we receive from your use of our services or our partners’ services.

  • We use various technologies to collect and store information and these may include the use of technologies such as cookies.
  • We may use information from advertising networks, our customers or third parties in order to inform you about specific services that may be of interest to you.
  • Our website as such does not collect any information related to the user’s behavior, activities and location.
  • We use the information we collect, and always with your consent, to:
    • We will process and serve your request for the provision of a tourist service
    • We provide you with personalized and updated services and/or products
    • We communicate with you and inform you about our new products (e.g. via newsletters)
    • We process your payment
    • We will answer any questions you may have
    • Implement the framework of this Privacy Policy.
    • When you contact us we keep a record of your communications so that we can resolve any issues you may have.
    • We do not allow unauthorized entities, and without your consent, to access your information except in the following cases:
      • With your consent: We share your personal information with companies, organizations and individuals when we have your express consent.
      • For external processing: We provide personal information to our external partners and to businesses or individuals we trust to process it for our own use, based on our instructions and in accordance with our Privacy Policy and any other confidentiality and security measures, such as EU Regulation 679/2016.
      • For lawful purposes: We share personal information with relevant public agencies when reasonably necessary and to comply with laws, regulations, legal process or government requests.
      • All of the above requires your consent.

Retention time of personal data

The retention time of your personal data is determined as follows:
If you fill out the contact form, your personal data will be kept for a period of 2 months.
If you subscribe to the newsletter sending service, your personal data will be kept until you inform us that you no longer wish us to send you a newsletter, by sending a relevant e-mail to, at which point they will be deleted immediately.
In the event that you purchase one of our services (e.g. Participation in an organized excursion) through the website, your personal data is kept for a period of 10 years due to BIKEWISE legal obligation to the Public Tax Authorities.
After the end of the period defined by the respective legal-tax obligation, your personal data is deleted.

Storage-protection of personal data

The data center where your personal data is stored is located in Greece and on a PC at the company’s headquarters.

Trading with children policy

BIKEWISE does not do business with children. In the event that we know that the user is under 18 years of age, then the personal information they have sent us will be used to inform them that parental consent is required to complete the purchase.

Cookies and other technical information.

When you visit BIKWISE Travel we send a “cookie” to your computer. Cookies are small files that are stored in the browser and store information about the use of the website on your hard drive. This allows us to recognize your computer the next time you use our website or make a reservation. Please note that all information contained in cookies is encrypted for security reasons. You can always choose not to receive cookie files with the relevant application on our website

Your rights regarding the processing of personal data

You have the right to obtain information about your personal data that we have stored at any time, in accordance with applicable law and without any charge. We may ask for proof of your identity before giving you this data. In some cases, we may not be able to allow access to certain personal data. For example, if your personal data relates to other people’s personal data or if it is held for legal reasons. In these cases, we will explain to you the reason why you cannot obtain this data.

  • You have the right to request the correction – update of your VAT.
  • You have the right to request the erasure of your personal data.
  • You have the right to request the suspension of the processing of your personal data.
  • You have the right to request the restriction of the processing of your personal data.
  • You have the right to request the transfer of your VAT to another body/organization.
  • If the exercise of any of your rights mentioned above is not possible, we will explain to you the reason why we cannot exercise that right in relation to your PII.
  • In case it is proven that your personal data has been leaked by BIKEWISE Travel resulting in you suffering material or non-material damage, but in any case you have the right to complain to the competent supervisory authority Personal Data Protection Authority ( at address:


To exercise your rights above or if you have questions about the personal data protection policy or if you need help with exercising or understanding your privacy options, please contact us at

The obligations of our company

Our responsibilities include:
The principle of accountability, regarding the 6 principles governing the processing of personal data (lawfulness, objectivity and transparency, purpose limitation, minimization of personal data, accuracy of personal data, limitation of storage period, security, integrity, and confidentiality).

Any processing of personal data is lawful only if one of the following 6 conditions applies:
– The data subject has consented to the processing of personal data.
– VAT processing is necessary for the performance of a contract, where the subject is a contracting party.
– The processing is necessary to comply with a legal obligation of the controller
– The processing is necessary to safeguard the vital interest of the natural person
– Processing is necessary for the fulfillment of a duty in the public interest or in the exercise of public authority delegated to the controller
– The processing is necessary for the purposes of the legitimate interests pursued by the controller or a third party, unless the interest or the fundamental rights and freedoms of the natural person prevail.
In addition, we implement the appropriate technical and organizational measures to protect the company and our partners from unauthorized access or alteration, violation or destruction of the PII in our possession. Specifically:

  • We control our data collection, storage and processing practices, including physical security measures, to protect against unauthorized access to systems and processes.
  • Access to personal information is limited and controlled, and such individuals are subject to strict contractual obligations of confidentiality.
  • In the event that external partners (for reasons of maintenance or support) have, potentially, access to VAT, relevant appendices to the existing cooperation agreements cover the requirements of the Regulation.
  • Throughout the entire BPI processing cycle (from collection to BPI destruction) we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of BPI. We require similar measures from third parties who handle or process VAT.

Validity and change of our policy on personal data

We reserve the right to change or revise this privacy policy at any time and without notice, always providing you with the opportunity to exercise any of your above rights. Users are requested to periodically check these terms for any changes.


Rental Terms

In order to ensure that you know exactly what our (and your) responsibilities are, please read the following terms and conditions.

  1. General terms of renting a bicycle
    • Driver’s minimum age: 15 years (with parental consent)
    • Minimum rental duration: up to four (4) hours
    • Payment policy: the rental of a bicycle is paid by cash or card or by deposit to one of the company’s bank accounts before the receipt
    • Equipment: Along with the delivery of the bike, the “Bikewise” company also delivers the necessary safety equipment (helmet, etc.) to the lessee with a strong recommendation to use it.
    • Receipt – deliveries: only from the shop “Bikewise” after agreement with a fee schedule.
    • In special occasions, the “Bikewise” company reserves the right to replace any type of bicycle with another one of the same categories
    • The terms and the prices can be modified without warning.

2. Renter’s obligations

    • The renter must make available to the company his personal identity details, his place of residence before receiving the bicycle.
    • The renter agrees to provide BIKEWISE the amount of 50€ per 2 bikes for precautionary use only and will be returned after the end of the bike tour.
    • The renter must check the bicycle before receiving it.
    • The renter, if he checks and receives the bicycle, means that he found it in good condition and to his liking.
    • The renter must ride the bike respecting the rules and obligations outlined in Greece’s laws, as well as committing himself/herself:
      • Based on the Greek Traffic Code, drinking alcohol and using a mobile phone while driving any vehicle is prohibited.
      • Not to adjust or manipulate the mechanical parts of the bicycle.
      • To park the bike in a manner that is safe for pedestrians and in a place where theft is minimized (e.g. no dark alleys).
      • To return the bike to the “Bikewise” company at the time and date indicated on the contract. A late return will be charged according to extra time the bicycle was used (for example, you rent for 1 day (20€) but return the bike the next day, you will charged 20€ extra.
    • In the case of mechanical malfunction, the renter must immediately notify the leasing company.
    • The renter shall return the bicycle and accompanying equipment to the leasing company in the same good condition he/she received it.
    • The renter must lock the bicycle each time it is left unsupervised.
    • The renter is wholly responsible for every accident, every damage or theft (partial or total) provoked to the rented bicycle.
    • The renter pays to the company the amount of the damage regardless of his liability.
    • The renter explicitly agrees that the company “Bikewise” is not responsible for any damage incurred to the renter, or a third person during the rental period and no claim can be made against the company in case of an accident.
    • The renter agrees that he/she will release the “Bikewise” company from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person. The client accepts for full responsibility for the care of this equipment and thereby agrees to freely and expressly assume and accept any risks and all injury to the user of this equipment while bicycling.

3. Repairs and maintenance
In case of a breakdown, don’t abandon the bicycle. You should contact us immediately to arrange for the exchange of a bicycle of equivalent or superior quality. All repairs needed as a result of the use of the equipment including all parts, shall be paid by the renter.

4. Cancellation Policy
If a scheduled rental is cancelled due to poor weather conditions such as heavy rain, customers may reschedule their booking for another date. In all other cases of cancellation, credit/refund will be available to customers that only notify us via email or telephone at least 48 hours prior to the scheduled rental.

5. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Greece, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Greece for the resolution of any disputes.

6. Confirmation of Acceptance
By renting a bike or participating in a tour, you are acknowledging that you have read our terms and conditions and that you agree to be bound by them.

Terms of Service

Bike Tours

1.“Bikewise” company’s participation terms in the bike tour
The bike tours organized by “Bikewise” company are suitable for people of all ages & physical condition. The distance, the elevation, the itinerary and more details are briefly described in the sections of bike tour program. The additional benefits offered in the context of bike tours (eg picnic, meal, accommodation, etc.) are determined by the organizing company and cannot be modified by the participants. Please let us know about any special dietary habits, allergies etc.

 All underage participants who are under 18 years old are able to participate under their guardians’  responsibility and need to be accompanied by them.

The only prerequisite for all the participants for their participation in the bike tour is their good mental and physical health, their will to cooperate with other participants and to follow the rules as they are being set by the organizers/ escorts. In the event that a participant does not comply with the rules of the organizers/ escorts, then the “Bikewise” company reserves the right to either stop the excursion or expel the participant who creates a problem without paying compensation fee on her part.

Any health problems on behalf of the participants should be referred, given that each one is the only responsible for his/her health, his/ her participation in every bike tour organized by “Bikewise” company.

The participant is obliged to check the bike before receiving it, if he/she checks and receives the bike it means that he/she found it in good condition and to his/her liking. Participant will return the bike and accompanying equipment to the company in the same good condition as received.

The participant is fully responsible for any accident, any damage or theft (partial or total) caused to the bike and is obliged to pay the amount due to the company for the damage to the bike regardless of its fault.

Minors or adult participants are fully responsible for the safekeeping of their personal items-equipment during the bike tour.

The participants are responsible to sign up on time and also to make their deposit on time to secure their reservation.

2. Awareness and acceptance of objective risks
Participants are aware and accept any possible risks that such bike tour/ might have and are aware of the risk of their transition through central and ring roads. Participants are advised to have undergone physical examinations relatively recently. On behalf of “Bikewise” company, the organizing company, will not be asked a medical certificate, given that all participants are participating under their own and exclusive responsibility and they declare the above. It is the sole responsibility of the participants to get to and from the starting and ending points of the bike tour and the organizer bears no responsibility whatsoever. However, in the event that a participant does not have a means of transportation to and from the starting and ending points of the bike tour, he/she may, after contacting the company “Bikewise”, request his/her transportation.
In the event that one of the participants wishes to stop and withdraw from the cycling excursion after it has started, he/she is not entitled to compensation regardless of the reason for his/her withdrawal.

3. Technical Briefing
Before the start of each bike tour, all the details are presented and safety instructions are provided that participants are required to follow and a detailed technical briefing is carried out, as well as the necessary safety equipment is provided to the participants. Attendance is the sole responsibility of the participants. The bike tour will not start unless all participants are wearing the necessary safety equipment.

4. “Bikewise” company’s responsibility
“Bikewise” company being the organizing company of bike tours is obliged to provide the most intact and safest equipment, which meets the international specifications, to secure the most intact planning for safe routes, to provide experienced and trained escorts, to inform the participants for any possible risk estimation.
The organizing company is not responsible for possible injuries or any health damage caused to the competitors or possible health problems or death owed to lack of preliminary health checks or to fall off the participant.

The organizing company disclaims any responsibility relative to:

    • the physical integrity of the participants, who are obliged to behave responsibly throughout the race.
    • possible injuries of anyone that participates in the bike tour under any role (viewer, escort, agent).
    • to any loss or destruction of material and is not responsible for possible damages of any type of equipment before, during and after the bike tour.
    • financial issues for any case and for any of the participant, or any other person under any other role.

5. Bike Tour amendment – postponement- cancellation on behalf of the organizing company
“Bikewise” company, preserves the right to amend the route, to postpone the bike tour for a short period of time or to transfer them on another date or to cancel them in cases when matters of security or for reasons of force majeure, like natural destruction, unsuitable weather conditions, strikes, other abnormalities arise.In cases of cancellation of the bike tour on behalf of the organizing company, the total sum of the participation fee that was deposited by the participant will be refunded. The last is not applicable for any other claims.

6. Insurance cover
“Bikewise” company provides all participants with simple civil liability insurance.

7. Video coverage and use of the picture or other material
“Bikewise” company, has the right to use any photograph or video irrespective of the participants that appear in this material. Before the start of the bike tour, there is made a presentation and a thorough technical briefing. In the event that you do not wish for such a thing, please inform us in writing.

8. Advanced Payment – Cancellation policy
In case someone wishes to reserve a large number of seats for a bike tour (5 seats or more) an advance payment of 50% of the cost of the bike tour is required for each participant.
If you wish to cancel your tour, you can call us or contact us via the contact form.
Please note that in case you are canceling the booking, the following policy applies:
100% refund 30 days in advance
80% refund 29-20 days in advance
50% refund 19-7 days in advance
0% refund less than 7 days in advance
If service is canceled by “Bikewise” company you will be offered an alternative date/time/location.
If you don’t agree to the offered alternate date/time/location, you will receive a 100% refund.
“Bikewise” company l preserves the right to amend the route, to postpone the bike tour for a short period of time or to transfer them on another date or to cancel them in cases when matters of security or for reasons of force majeure, like natural destruction, unsuitable weather conditions, strikes, other abnormalities arise.
In cases of cancellation of the bike tour on behalf of the organizing company, the total sum of the participation fee that was deposited by the participant/cyclist/competitor will be refunded. The last is not applicable for any other claims.

9. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Greece, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Greece for the resolution of any disputes.

10. Acceptance of above terms of participation
The participants of the bike tour declare that they accept the present terms and are obliged to follow them.