Bikewise

Terms and Conditions

Participation Terms

General Overview

The bike tours organized by Bikewise are suitable for people of varying ages and physical conditions. The distance, elevation, itinerary, and specific details are outlined in each tour’s description.

Additional benefits offered during the tours (e.g., picnics, meals, accommodation) are determined by the organizers and cannot be modified by the participants. Please inform us in advance of any special dietary requirements, allergies, or health concerns.

Rules & Responsibilities
  • Minors: Participants under 18 years of age may only join under the responsibility of their parents or legal guardians and must be accompanied by them.
  • Prerequisites: The only prerequisites for participation are good mental and physical health, a willingness to cooperate with other participants, and adherence to the rules set by the organizers/guides.
  • Conduct: In the event that a participant fails to comply with the instructions of the organizers or guides, Bikewise reserves the right to remove the participant from the tour without any refund or compensation.
  • Health Responsibility: Participants are solely responsible for their own health and their ability to participate. Any pre-existing health issues must be disclosed prior to the tour.
  • Equipment: The participant is obliged to inspect the bike upon receipt. Acceptance of the bike implies that it was found to be in good working condition. The participant must return the bike and all provided equipment in the exact same condition as received.
  • Liability for Damages: The participant is fully responsible for any accident, damage, or theft (partial or total) involving the bike or equipment during the rental period. The participant is obliged to cover the full cost of repairs or replacement, regardless of fault.
  • Personal Belongings: Bikewise bears no responsibility for the loss or damage of personal items during the tour.
  • Reservations: Participants are responsible for signing up and completing the required deposit on time to secure their booking.
Awareness and Assumption of Risk

Participants acknowledge and accept the inherent risks associated with cycling tours, including the risks involved in traveling on public or central roads. While Bikewise does not require a medical certificate, participants are strongly advised to have undergone a recent medical check-up. Participation is strictly at the individual’s own risk.

Transportation to and from the starting and ending points is the sole responsibility of the participant. However, upon request and prior arrangement, Bikewise may assist with transportation logistics.

Voluntary Withdrawal: If a participant chooses to withdraw from the tour after it has commenced, they are not entitled to any refund or compensation, regardless of the reason.

Technical Briefing & Safety

Before the start of each tour, a detailed technical briefing and safety presentation will take place. Attendance is mandatory. Safety equipment (helmets, etc.) will be provided. The tour will not commence until all participants are wearing the necessary safety gear.

Company Responsibility

Bikewise, as the organizer, is committed to providing well-maintained equipment that meets international safety standards, planning safe routes, and providing experienced, trained guides. However, the company disclaims responsibility for:

  • Any injury, health issue, or death resulting from a participant’s lack of physical fitness, pre-existing conditions, or falls.
  • The physical integrity of participants who fail to behave responsibly.
  • Injuries caused to any third parties (viewers, escorts, agents).
  • Loss or damage to personal materials or equipment before, during, or after the tour.
  • Financial losses incurred by the participant or third parties.
Amendments & Force Majeure

Bikewise reserves the right to modify the route, postpone the tour for a short period, reschedule, or cancel the tour due to safety concerns or force majeure (e.g., natural disasters, unsuitable weather conditions, strikes, or other unforeseen circumstances).

Cancellation by Company: In the event of a cancellation by the company, the total participation fee paid will be fully refunded. No further claims for compensation will be accepted.

Insurance Cover: Bikewise provides all participants with basic civil liability insurance coverage.

Media & Photography

Bikewise reserves the right to take photographs or video footage during the tour and use this material for promotional purposes.

Opt-out: If you do not wish to appear in such material, please inform us in writing or clearly state your objection before the start of the tour.

Payments & Cancellation Policy

To book a tour, a 30% deposit is required per participant. If you wish to cancel your booking, please contact us via phone or through our contact form. The following cancellation policies apply:

1. Single-Day Tours

100% Refund: Cancellation 30+ days in advance.

80% Refund: Cancellation 29–20 days in advance.

50% Refund: Cancellation 19–10 days in advance.

No Refund (0%): Cancellation less than 10 days in advance.

2. Multi-Day Tours

100% Refund: Cancellation 60+ days in advance.

50% Refund: Cancellation 59–30 days in advance.

No Refund (0%): Cancellation 29 days or less in advance (including No-shows).

Important Note on Refund Fees: Please note that in the event of a cancellation by the participant, the refund will be calculated based on the net amount received. Any transaction fees (including but not limited to credit card processing fees, bank transfer charges, or currency conversion costs) are non-refundable and will be deducted from the final amount returned to the participant.

Rescheduling: If the service is cancelled by Bikewise (due to weather or force majeure), you will be offered an alternative date/time. If the alternative does not suit you, you will receive a 100% refund.

Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Greece. You hereby submit to the exclusive jurisdiction of the courts located in Ioannina, Greece for the resolution of any disputes.

Acceptance of Terms: By booking and participating in a bike tour, participants declare that they have read, understood, and accepted these terms and conditions.

Bicycle

Rental Terms

  1. General terms of renting a bicycle
  2. Renter’s obligations
  3. Repairs and maintenance
  4. Cancellation Policy
  5. Governing Law & Jurisdiction
  6. Confirmation of Acceptance

In order to ensure that you know exactly what our (and your) responsibilities are, please read the following terms and conditions.

  1. General terms of renting a bicycle
    • Driver’s minimum age: 15 years (with parental consent)
    • Minimum rental duration: up to four (4) hours
    • Payment policy: the rental of a bicycle is paid by cash or card or by deposit to one of the company’s bank accounts before the receipt
    • Equipment: Along with the delivery of the bike, the “Bikewise” company also delivers the necessary safety equipment (helmet, etc.) to the lessee with a strong recommendation to use it.
    • Receipt – deliveries: only from the shop “Bikewise” after agreement with a fee schedule.
    • In special occasions, the “Bikewise” company reserves the right to replace any type of bicycle with another one of the same categories
    • The terms and the prices can be modified without warning.

2. Renter’s obligations

    • The renter must make available to the company his personal identity details, his place of residence before receiving the bicycle.
    • The renter agrees to provide BIKEWISE the amount of 50€ per 2 bikes for precautionary use only and will be returned after the end of the bike tour.
    • The renter must check the bicycle before receiving it.
    • The renter, if he checks and receives the bicycle, means that he found it in good condition and to his liking.
    • The renter must ride the bike respecting the rules and obligations outlined in Greece’s laws, as well as committing himself/herself:
      • Based on the Greek Traffic Code, drinking alcohol and using a mobile phone while driving any vehicle is prohibited.
      • Not to adjust or manipulate the mechanical parts of the bicycle.
      • To park the bike in a manner that is safe for pedestrians and in a place where theft is minimized (e.g. no dark alleys).
      • To return the bike to the “Bikewise” company at the time and date indicated on the contract. A late return will be charged according to extra time the bicycle was used (for example, you rent for 1 day (20€) but return the bike the next day, you will charged 20€ extra.
    • In the case of mechanical malfunction, the renter must immediately notify the leasing company.
    • The renter shall return the bicycle and accompanying equipment to the leasing company in the same good condition he/she received it.
    • The renter must lock the bicycle each time it is left unsupervised.
    • The renter is wholly responsible for every accident, every damage or theft (partial or total) provoked to the rented bicycle.
    • The renter pays to the company the amount of the damage regardless of his liability.
    • The renter explicitly agrees that the company “Bikewise” is not responsible for any damage incurred to the renter, or a third person during the rental period and no claim can be made against the company in case of an accident.
    • The renter agrees that he/she will release the “Bikewise” company from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person. The client accepts for full responsibility for the care of this equipment and thereby agrees to freely and expressly assume and accept any risks and all injury to the user of this equipment while bicycling.

3. Repairs and maintenance
In case of a breakdown, don’t abandon the bicycle. You should contact us immediately to arrange for the exchange of a bicycle of equivalent or superior quality. All repairs needed as a result of the use of the equipment including all parts, shall be paid by the renter.

4. Cancellation Policy
If a scheduled rental is cancelled due to poor weather conditions such as heavy rain, customers may reschedule their booking for another date. In all other cases of cancellation, credit/refund will be available to customers that only notify us via email or telephone at least 48 hours prior to the scheduled rental.

5. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Greece, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Greece for the resolution of any disputes.

6. Confirmation of Acceptance
By renting a bike or participating in a tour, you are acknowledging that you have read our terms and conditions and that you agree to be bound by them.

Terms of Service

Bike Tours

  1. “Bikewise” company’s participation terms in the bike tour
  2. Awareness and acceptance of objective risks
  3. Technical Briefing
  4. “Bikewise” company’s responsibility
  5. Bike Tour amendment – postponement- cancellation on behalf of the organizing company
  6. Insurance cover
  7. Video coverage and use of the picture or other material
  8. Advanced Payment – Cancellation policy
  9. Governing Law & Jurisdiction
  10. Acceptance of above terms of participation

1.“Bikewise” company’s participation terms in the bike tour
The bike tours organized by “Bikewise” company are suitable for people of all ages & physical condition. The distance, the elevation, the itinerary and more details are briefly described in the sections of bike tour program. The additional benefits offered in the context of bike tours (eg picnic, meal, accommodation, etc.) are determined by the organizing company and cannot be modified by the participants. Please let us know about any special dietary habits, allergies etc.

 All underage participants who are under 18 years old are able to participate under their guardians’  responsibility and need to be accompanied by them.

The only prerequisite for all the participants for their participation in the bike tour is their good mental and physical health, their will to cooperate with other participants and to follow the rules as they are being set by the organizers/ escorts. In the event that a participant does not comply with the rules of the organizers/ escorts, then the “Bikewise” company reserves the right to either stop the excursion or expel the participant who creates a problem without paying compensation fee on her part.

Any health problems on behalf of the participants should be referred, given that each one is the only responsible for his/her health, his/ her participation in every bike tour organized by “Bikewise” company.

The participant is obliged to check the bike before receiving it, if he/she checks and receives the bike it means that he/she found it in good condition and to his/her liking. Participant will return the bike and accompanying equipment to the company in the same good condition as received.

The participant is fully responsible for any accident, any damage or theft (partial or total) caused to the bike and is obliged to pay the amount due to the company for the damage to the bike regardless of its fault.

Minors or adult participants are fully responsible for the safekeeping of their personal items-equipment during the bike tour.

The participants are responsible to sign up on time and also to make their deposit on time to secure their reservation.

2. Awareness and acceptance of objective risks
Participants are aware and accept any possible risks that such bike tour/ might have and are aware of the risk of their transition through central and ring roads. Participants are advised to have undergone physical examinations relatively recently. On behalf of “Bikewise” company, the organizing company, will not be asked a medical certificate, given that all participants are participating under their own and exclusive responsibility and they declare the above. It is the sole responsibility of the participants to get to and from the starting and ending points of the bike tour and the organizer bears no responsibility whatsoever. However, in the event that a participant does not have a means of transportation to and from the starting and ending points of the bike tour, he/she may, after contacting the company “Bikewise”, request his/her transportation.
In the event that one of the participants wishes to stop and withdraw from the cycling excursion after it has started, he/she is not entitled to compensation regardless of the reason for his/her withdrawal.

3. Technical Briefing
Before the start of each bike tour, all the details are presented and safety instructions are provided that participants are required to follow and a detailed technical briefing is carried out, as well as the necessary safety equipment is provided to the participants. Attendance is the sole responsibility of the participants. The bike tour will not start unless all participants are wearing the necessary safety equipment.

4. “Bikewise” company’s responsibility
“Bikewise” company being the organizing company of bike tours is obliged to provide the most intact and safest equipment, which meets the international specifications, to secure the most intact planning for safe routes, to provide experienced and trained escorts, to inform the participants for any possible risk estimation.
The organizing company is not responsible for possible injuries or any health damage caused to the competitors or possible health problems or death owed to lack of preliminary health checks or to fall off the participant.

The organizing company disclaims any responsibility relative to:

    • the physical integrity of the participants, who are obliged to behave responsibly throughout the race.
    • possible injuries of anyone that participates in the bike tour under any role (viewer, escort, agent).
    • to any loss or destruction of material and is not responsible for possible damages of any type of equipment before, during and after the bike tour.
    • financial issues for any case and for any of the participant, or any other person under any other role.

5. Bike Tour amendment – postponement- cancellation on behalf of the organizing company
“Bikewise” company, preserves the right to amend the route, to postpone the bike tour for a short period of time or to transfer them on another date or to cancel them in cases when matters of security or for reasons of force majeure, like natural destruction, unsuitable weather conditions, strikes, other abnormalities arise.In cases of cancellation of the bike tour on behalf of the organizing company, the total sum of the participation fee that was deposited by the participant will be refunded. The last is not applicable for any other claims.

6. Insurance cover
“Bikewise” company provides all participants with simple civil liability insurance.

7. Video coverage and use of the picture or other material
“Bikewise” company, has the right to use any photograph or video irrespective of the participants that appear in this material. Before the start of the bike tour, there is made a presentation and a thorough technical briefing. In the event that you do not wish for such a thing, please inform us in writing.

8. Advanced Payment – Cancellation policy
In case someone wishes to reserve a large number of seats for a bike tour (5 seats or more) an advance payment of 50% of the cost of the bike tour is required for each participant.
If you wish to cancel your tour, you can call us or contact us via the contact form.
Please note that in case you are canceling the booking, the following policy applies:
100% refund 30 days in advance
80% refund 29-20 days in advance
50% refund 19-7 days in advance
0% refund less than 7 days in advance
If service is canceled by “Bikewise” company you will be offered an alternative date/time/location.
If you don’t agree to the offered alternate date/time/location, you will receive a 100% refund.
“Bikewise” company l preserves the right to amend the route, to postpone the bike tour for a short period of time or to transfer them on another date or to cancel them in cases when matters of security or for reasons of force majeure, like natural destruction, unsuitable weather conditions, strikes, other abnormalities arise.
In cases of cancellation of the bike tour on behalf of the organizing company, the total sum of the participation fee that was deposited by the participant/cyclist/competitor will be refunded. The last is not applicable for any other claims.

9. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Greece, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Greece for the resolution of any disputes.

10. Acceptance of above terms of participation
The participants of the bike tour declare that they accept the present terms and are obliged to follow them.

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