Bikewise

Quality policy

Our Quality Policy

Commitment to Excellence & Authentic Experiences

Our Quality Objectives

In the framework of our Quality Policy, we have defined the following core objectives:

Continuous Improvement

To constantly elevate the quality of our services, paying meticulous attention to every detail of the travel experience.

Value for Money

To maintain competitive pricing without ever compromising on quality or safety.

Customer-Centric Approach

To respond fully to your needs and desires, especially when designing personalized (tailor-made) trips.

Efficiency

To ensure prompt and effective communication and service at all stages of your journey.

Innovation

To constantly renew our travel proposals and enrich our itineraries with fresh, authentic experiences.

Customer Satisfaction

To strive for flawless execution (zero defects) and maximize customer satisfaction through proactive planning.

Reliability & Integrity

To be transparent in our promises and reliable in our delivery.

Adherence to Schedules

To strictly respect the agreed itineraries and schedules, ensuring a smooth and stress-free experience.

Implementation Principles

To achieve these objectives, Bikewise operates based on the following principles:

  • Strict Partner Selection Every partner and guide, both in Greece and abroad, is selected based on rigorous criteria and undergoes continuous training.
  • Proactive Problem Solving We aim to prevent issues before they arise and deal with any unforeseen changes immediately and effectively.
  • Quality Management All our team members and partners are fully aligned with the company’s Quality Management System.
  • Resource Allocation The company provides all necessary means (high-quality equipment, materials, and training) to achieve our quality goals.
  • Compliance & Safety We are committed to full compliance with all legislative, regulatory, and safety requirements, adapting swiftly to any changes in legal frameworks.
  • Constant Communication Both our management and our experienced guides remain in constant communication with the customer, from the initial booking until the successful completion of the trip.

Bicycle

Rental Terms

  1. General terms of renting a bicycle
  2. Renter’s obligations
  3. Repairs and maintenance
  4. Cancellation Policy
  5. Governing Law & Jurisdiction
  6. Confirmation of Acceptance

In order to ensure that you know exactly what our (and your) responsibilities are, please read the following terms and conditions.

  1. General terms of renting a bicycle
    • Driver’s minimum age: 15 years (with parental consent)
    • Minimum rental duration: up to four (4) hours
    • Payment policy: the rental of a bicycle is paid by cash or card or by deposit to one of the company’s bank accounts before the receipt
    • Equipment: Along with the delivery of the bike, the “Bikewise” company also delivers the necessary safety equipment (helmet, etc.) to the lessee with a strong recommendation to use it.
    • Receipt – deliveries: only from the shop “Bikewise” after agreement with a fee schedule.
    • In special occasions, the “Bikewise” company reserves the right to replace any type of bicycle with another one of the same categories
    • The terms and the prices can be modified without warning.

2. Renter’s obligations

    • The renter must make available to the company his personal identity details, his place of residence before receiving the bicycle.
    • The renter agrees to provide BIKEWISE the amount of 50€ per 2 bikes for precautionary use only and will be returned after the end of the bike tour.
    • The renter must check the bicycle before receiving it.
    • The renter, if he checks and receives the bicycle, means that he found it in good condition and to his liking.
    • The renter must ride the bike respecting the rules and obligations outlined in Greece’s laws, as well as committing himself/herself:
      • Based on the Greek Traffic Code, drinking alcohol and using a mobile phone while driving any vehicle is prohibited.
      • Not to adjust or manipulate the mechanical parts of the bicycle.
      • To park the bike in a manner that is safe for pedestrians and in a place where theft is minimized (e.g. no dark alleys).
      • To return the bike to the “Bikewise” company at the time and date indicated on the contract. A late return will be charged according to extra time the bicycle was used (for example, you rent for 1 day (20€) but return the bike the next day, you will charged 20€ extra.
    • In the case of mechanical malfunction, the renter must immediately notify the leasing company.
    • The renter shall return the bicycle and accompanying equipment to the leasing company in the same good condition he/she received it.
    • The renter must lock the bicycle each time it is left unsupervised.
    • The renter is wholly responsible for every accident, every damage or theft (partial or total) provoked to the rented bicycle.
    • The renter pays to the company the amount of the damage regardless of his liability.
    • The renter explicitly agrees that the company “Bikewise” is not responsible for any damage incurred to the renter, or a third person during the rental period and no claim can be made against the company in case of an accident.
    • The renter agrees that he/she will release the “Bikewise” company from any and all responsibility of liability for injuries or damages to the user of the equipment listed on this form or to any other person. The client accepts for full responsibility for the care of this equipment and thereby agrees to freely and expressly assume and accept any risks and all injury to the user of this equipment while bicycling.

3. Repairs and maintenance
In case of a breakdown, don’t abandon the bicycle. You should contact us immediately to arrange for the exchange of a bicycle of equivalent or superior quality. All repairs needed as a result of the use of the equipment including all parts, shall be paid by the renter.

4. Cancellation Policy
If a scheduled rental is cancelled due to poor weather conditions such as heavy rain, customers may reschedule their booking for another date. In all other cases of cancellation, credit/refund will be available to customers that only notify us via email or telephone at least 48 hours prior to the scheduled rental.

5. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Greece, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Greece for the resolution of any disputes.

6. Confirmation of Acceptance
By renting a bike or participating in a tour, you are acknowledging that you have read our terms and conditions and that you agree to be bound by them.

Terms of Service

Bike Tours

  1. “Bikewise” company’s participation terms in the bike tour
  2. Awareness and acceptance of objective risks
  3. Technical Briefing
  4. “Bikewise” company’s responsibility
  5. Bike Tour amendment – postponement- cancellation on behalf of the organizing company
  6. Insurance cover
  7. Video coverage and use of the picture or other material
  8. Advanced Payment – Cancellation policy
  9. Governing Law & Jurisdiction
  10. Acceptance of above terms of participation

1.“Bikewise” company’s participation terms in the bike tour
The bike tours organized by “Bikewise” company are suitable for people of all ages & physical condition. The distance, the elevation, the itinerary and more details are briefly described in the sections of bike tour program. The additional benefits offered in the context of bike tours (eg picnic, meal, accommodation, etc.) are determined by the organizing company and cannot be modified by the participants. Please let us know about any special dietary habits, allergies etc.

 All underage participants who are under 18 years old are able to participate under their guardians’  responsibility and need to be accompanied by them.

The only prerequisite for all the participants for their participation in the bike tour is their good mental and physical health, their will to cooperate with other participants and to follow the rules as they are being set by the organizers/ escorts. In the event that a participant does not comply with the rules of the organizers/ escorts, then the “Bikewise” company reserves the right to either stop the excursion or expel the participant who creates a problem without paying compensation fee on her part.

Any health problems on behalf of the participants should be referred, given that each one is the only responsible for his/her health, his/ her participation in every bike tour organized by “Bikewise” company.

The participant is obliged to check the bike before receiving it, if he/she checks and receives the bike it means that he/she found it in good condition and to his/her liking. Participant will return the bike and accompanying equipment to the company in the same good condition as received.

The participant is fully responsible for any accident, any damage or theft (partial or total) caused to the bike and is obliged to pay the amount due to the company for the damage to the bike regardless of its fault.

Minors or adult participants are fully responsible for the safekeeping of their personal items-equipment during the bike tour.

The participants are responsible to sign up on time and also to make their deposit on time to secure their reservation.

2. Awareness and acceptance of objective risks
Participants are aware and accept any possible risks that such bike tour/ might have and are aware of the risk of their transition through central and ring roads. Participants are advised to have undergone physical examinations relatively recently. On behalf of “Bikewise” company, the organizing company, will not be asked a medical certificate, given that all participants are participating under their own and exclusive responsibility and they declare the above. It is the sole responsibility of the participants to get to and from the starting and ending points of the bike tour and the organizer bears no responsibility whatsoever. However, in the event that a participant does not have a means of transportation to and from the starting and ending points of the bike tour, he/she may, after contacting the company “Bikewise”, request his/her transportation.
In the event that one of the participants wishes to stop and withdraw from the cycling excursion after it has started, he/she is not entitled to compensation regardless of the reason for his/her withdrawal.

3. Technical Briefing
Before the start of each bike tour, all the details are presented and safety instructions are provided that participants are required to follow and a detailed technical briefing is carried out, as well as the necessary safety equipment is provided to the participants. Attendance is the sole responsibility of the participants. The bike tour will not start unless all participants are wearing the necessary safety equipment.

4. “Bikewise” company’s responsibility
“Bikewise” company being the organizing company of bike tours is obliged to provide the most intact and safest equipment, which meets the international specifications, to secure the most intact planning for safe routes, to provide experienced and trained escorts, to inform the participants for any possible risk estimation.
The organizing company is not responsible for possible injuries or any health damage caused to the competitors or possible health problems or death owed to lack of preliminary health checks or to fall off the participant.

The organizing company disclaims any responsibility relative to:

    • the physical integrity of the participants, who are obliged to behave responsibly throughout the race.
    • possible injuries of anyone that participates in the bike tour under any role (viewer, escort, agent).
    • to any loss or destruction of material and is not responsible for possible damages of any type of equipment before, during and after the bike tour.
    • financial issues for any case and for any of the participant, or any other person under any other role.

5. Bike Tour amendment – postponement- cancellation on behalf of the organizing company
“Bikewise” company, preserves the right to amend the route, to postpone the bike tour for a short period of time or to transfer them on another date or to cancel them in cases when matters of security or for reasons of force majeure, like natural destruction, unsuitable weather conditions, strikes, other abnormalities arise.In cases of cancellation of the bike tour on behalf of the organizing company, the total sum of the participation fee that was deposited by the participant will be refunded. The last is not applicable for any other claims.

6. Insurance cover
“Bikewise” company provides all participants with simple civil liability insurance.

7. Video coverage and use of the picture or other material
“Bikewise” company, has the right to use any photograph or video irrespective of the participants that appear in this material. Before the start of the bike tour, there is made a presentation and a thorough technical briefing. In the event that you do not wish for such a thing, please inform us in writing.

8. Advanced Payment – Cancellation policy
In case someone wishes to reserve a large number of seats for a bike tour (5 seats or more) an advance payment of 50% of the cost of the bike tour is required for each participant.
If you wish to cancel your tour, you can call us or contact us via the contact form.
Please note that in case you are canceling the booking, the following policy applies:
100% refund 30 days in advance
80% refund 29-20 days in advance
50% refund 19-7 days in advance
0% refund less than 7 days in advance
If service is canceled by “Bikewise” company you will be offered an alternative date/time/location.
If you don’t agree to the offered alternate date/time/location, you will receive a 100% refund.
“Bikewise” company l preserves the right to amend the route, to postpone the bike tour for a short period of time or to transfer them on another date or to cancel them in cases when matters of security or for reasons of force majeure, like natural destruction, unsuitable weather conditions, strikes, other abnormalities arise.
In cases of cancellation of the bike tour on behalf of the organizing company, the total sum of the participation fee that was deposited by the participant/cyclist/competitor will be refunded. The last is not applicable for any other claims.

9. Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the State of Greece, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Greece for the resolution of any disputes.

10. Acceptance of above terms of participation
The participants of the bike tour declare that they accept the present terms and are obliged to follow them.

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