Frequently Asked Questions
Anything you need to know
Frequently Asked Questions
A basic requirement for anyone interested in participating in our cycling tours is to know how to ride a bike. Thanks to the electric assistance of the bikes, you simply need a simple fitness level.
From 4 to 12 people can participate in our tours. For less than 4 people, the excursion is carried out with a surcharge, upon consultation.
All our tours have stops every half hour (approximately) depending on the points of interest and the route. Of course, if deemed necessary and requested, more can be made.
In case of light rain, waterproofs are provided and we continue the course of our route. However, in case of heavy rain, the excursion is interrupted until weather conditions permit.
All our cycling tours are always carried out with a certified guide-bike companion and a support car.
Children can participate in all our excursions, always accompanied by an adult-guardian. Otherwise, we will need a declaration from the parent.
Children from 14 years of age and older (with a minimum height of 150cm) can use their own electric bike. For younger children, there is the possibility of using a tag along children’s bike connected to an adult’s electric bike. For infants up to 22 kg, we use child seats of European standards.
On every excursion we provide you with the basic equipment (helmet, water, etc.) and of course, if you wish, you can bring your personal cycling equipment and we will adapt it to our bikes.
You don’t need to have any backpack during the ride. All your personal belongings are transported safely with our company’s escort car. Also, the bikes have small bags to store your essentials (cell phone, snacks, etc).
On multi-day tours, all luggages are safely transported from hotel to hotel (depending on the tour) with the escort car without you having to take care of transporting it yourself.
The helmet is essential equipment for every rider and none of our excursions take place without observing all the necessary safety measures.
We provide liability insurance to all participants in our tours. For additional travel coverage, you can contact either us or your insurance provider.
After choosing the excursion you are interested in, you fill in your basic information and read-accept the terms of participation in our excursions. In the next phase, you will be asked to provide us with the necessary details of each participant. The final confirmation of the reservation is confirmed by the deposit of 30% of the total amount.
The advance deposit as well as the payment can be made either by cash or card at our office or by transfer-deposit to one of our bank accounts you find on our website.
The cancellation policy as well as all conditions of participation in our tours are described in detail in the category “Terms of service”🡪”Advanced Payment -Cancellation policy”.
All our tours are carried out by electric bikes only.
On all our tours we use our company’s electric bikes, which have been tested and are fully functional.
We can arrange your transportation to/from airports/ports at an additional cost.
Of course, we can take care of booking extra nights as well as any other travel service you need.
We love animals! We will gladly accept, properly care for and transport your four-legged family member in the support car. However, your prior communication with us is necessary.